MarketRuns Privacy Policy
At MarketRuns, customer satisfaction and convenience are our priorities. We work to ensure your products and other market essentials reach you safely and on time.
1. Order & Delivery
We offer the following delivery options:
Standard Delivery: Orders are delivered within 24 hours after confirmation. Free delivery may apply depending on the order value, quantity, location, and items purchased.
Same-Day or Preferred Delivery: Available at an additional cost, depending on your order, preferred delivery time, and location.
Our delivery hours are 12:00 PM to 6:00 PM, Monday to Friday, and 10:00 AM to 5:00 PM on Saturdays and Public Holidays.
Orders placed before 6:00 AM may be delivered the same day. Orders placed after 6:00 AM will normally be processed for the next available delivery.
Customers may contact MarketRuns through our official phone, WhatsApp, or email channels for special delivery arrangements.
2. Delivery Rules
Please ensure that someone is available to receive your order at the scheduled delivery time.
Our delivery personnel can wait for a maximum of 10 minutes after arrival. If you are unavailable, please contact us at least 5 hours before delivery to request a reschedule.
Late cancellations, missed deliveries, or rescheduling caused by the customer’s unavailability may attract an additional delivery charge.
MarketRuns will not be responsible for damage or deterioration to perishable items caused by prolonged waiting or an unsuccessful delivery attempt.
3. Checking Your Order
Please inspect your order immediately upon delivery and report any missing, incorrect, damaged, or unsatisfactory items to our delivery personnel.
For damaged or incorrect items caused by MarketRuns, please report the issue at the point of delivery and contact our customer service team as soon as possible. We may request photographs or other evidence to process your complaint.
4. Returns and Replacements
Where MarketRuns delivers an incorrect or damaged item, we may replace the item at no additional cost, subject to verification.
Returns or replacements may not be accepted where:
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The item has been used, consumed, or materially altered.
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The complaint was not reported promptly after delivery.
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The product is not materially damaged or defective.
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Only the packaging has minor scratches, dents, peeling, tearing, discoloration, or other cosmetic damage that does not affect the product itself.
For fresh and perishable products, complaints should be made immediately upon delivery.
5. Out-of-Stock Items
If an ordered item is unavailable, MarketRuns may contact you regarding a suitable replacement.
If the item cannot be supplied and payment has already been made, any applicable refund or credit will be processed after confirmation, subject to applicable payment or bank charges.
6. Customer Conduct
We value our delivery and support personnel and expect them to be treated with respect.
MarketRuns does not tolerate verbal, written, or physical abuse, threats, or harassment of our staff or delivery partners. Serious misconduct may result in the cancellation or refusal of an order.
7. Customer Satisfaction
We aim to provide quality products, reliable delivery, and excellent customer service. If you have a concern about your order, please contact MarketRuns promptly so we can review the matter and provide an appropriate resolution.
MarketRuns, From Market to Doorstep.
